SPECIFICATIONS

Brand Name: CHILDCITY

Certification: CE

Gender: Girls

High-concerned chemical: None

Is Electric: no

Item Type: Model

Material: Plastic

Model Number: 183

Origin: Mainland China

Recommend Age: 18+,14+y

Theme: Animals

Warning: not under fire

1pc original pets shop dog cat bear loose cute toys model toys gift

size:5cm

Shipping :                                                                                               

 

1.please make sure your full name including your first name, middle name and last name when making the payment. Especially Russian friends.

 

2.Please fill in your corr   ect address including your Apartment No., Street, City, Region and country. We only ship to confirmed ALIEXPRESS addresses. Your ALIEXPRESS address must match your Shipping address.

 

3. Brazil friends please write down your Tax ID when placing an order.

 

4.Usually we ship goods to you by China Post Air Mail .  the shipping time is based on different country .

 

The shipping time of China Post Air Mail as following  is for your reference:

 

To Russian Federation usually takes 30~45 working days

 

To USA, Canada usually takes 10~18 working days

 

To Australia, New Zealand, Singapore usually takes 12~20working days

 

To UK, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Poland, Finland, Ireland, Norway, Portugal, Switzerland, Sweden usually takes 12~25 working days

 

To Italy, Brazil usually takes 20~30 working days

 

Other countries usually takes 15~25 working days.

 

 

 

 

 

The shipping time of EMS and DHL as following  is for your reference:

 

EMS shipping usually takes 5~8 working days.

 

DHL shipping usually takes 4~7 working days.

 

 

some remote countries& areas , it may be longer.

 

If you want to choose any express like FEDEX,TNT and so on. please contact us .

 

5. If the item don't arrive in 60 days, please contact us at once. We will track the shipment and make a reply to you as soon as possible. Transit times may vary, particularly during the holiday season. Hope you can understand.

 

 

 

 

 

 

 

 

 

Payment :                                                                                                 

 

1. Payment must be made before auction closed.                            

 

2.All major credit cards are accepted through secure payment process or ESCROW:

 

 

 

3. when you meet some problems when making payment, please feel free to contact us .

 

 

 

Return :                                                                                                        

 

 1. All goods will be checked before shipping. If the item is defective when you receiving, please take photos on the defective parts and notice us within 3 days from the date it was received . please do not open dispute without communication.

 

2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return .

 

3. We will ship a replacement without extra charge for you or offer refund after we confirmed.

 

4.Buyer's early confirmation will be highly appreciated after receiving the items. We maintain high standards of excellence and strive for 100% customer satisfaction!

 

 

 

Feedback :                                                                                                   

 

 1.We relay on our reputation and customer satisfaction to succeed. Therefore, your Feedback is extremely important to us, please leave us a positive feedback and a perfect score if you are satisfied with our goods and service.

 

2.Please contact us before leaving any negative feedback or opening any dispute. We will work with you to solve any problems.

 

3.Please give us the opportunity to resolve any problems. We will try our best to solve the issues.

 

 

 

FAQ:                                                                                                  

 

 Q: How do I pay for my purchase?

 

A: We accept the following payment methods through secure payment process or ESCROW:credit card including visa. Master card.  money booker. T/T,  western union. Qiwi wallet. Boleto.  Webmoney

 

 

 

Q: Is there any tracking number for my item?

 

A: Yes, we ship every order with their Tracking Number, and you can view the shipment status on the corresponding  website.

 

 

 

Q: I am a reseller, I would like to buy many pieces of your items, what's the wholesale price?

 

A: thank you for your inquiry, if you would like to buy large quantity, please send email to us, we will give you the best price, thanks!

 

We stand behind the quality of our products. This item comes with a limited warranty that protects against defects in materials and workmanship under normal use.

Coverage Details

• Covers manufacturing defects and material failures
• Valid for the period specified on the product or receipt
• Applies only to the original purchaser
• Excludes damage caused by misuse, accidents, or unauthorized repairs
• Proof of purchase may be required to make a claim

How to Claim

• Contact our customer support team with your order details
• Provide a description of the issue and photos if applicable
• Follow the instructions for returning the item or receiving a replacement
• Claims are processed within 5–10 business days after the item is received

Additional Notes

Please handle items carefully and follow usage instructions to maintain warranty coverage. For questions about coverage or claims, contact our support team.

We are committed to delivering your orders quickly and safely. All shipments are processed within 1–2 business days of receiving your order, unless otherwise specified. Delivery times may vary depending on the shipping method, location, and product availability.

Shipping Methods

• Standard Shipping: 3–7 business days
• Expedited Shipping: 1–3 business days
• In-Store Pickup: Available for select items at participating locations

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can monitor the delivery status at any time using the tracking number provided.

Shipping Restrictions

• We currently ship only within the specified countries listed at checkout.
• Certain items may not be eligible for expedited shipping or in-store pickup.
• Delivery times are estimates and may be affected by weather, holidays, or carrier delays.

Additional Notes

Please ensure that your shipping address is correct and complete to avoid delays. We are not responsible for lost or delayed packages due to incorrect information or carrier issues.

We want you to be completely satisfied with your purchase. If you are not happy with your item, you may return it within 30 days of receipt for a refund or exchange, subject to the conditions below.

Eligibility for Returns

• Items must be unused, in their original packaging, and in resalable condition.
• Proof of purchase, such as a receipt or order confirmation, is required.
• Some items, including perishable goods or personalized products, may not be eligible for return.

How to Return an Item

• Contact our customer support team to initiate a return.
• Pack the item securely in its original packaging or equivalent.
• Ship the item to the provided return address using a tracked shipping method.

Refunds and Exchanges

• Refunds are processed within 5–10 business days after the returned item is received and inspected.
• Exchanges will be processed once the returned item is approved and the replacement is shipped.
• Shipping costs for returns may be the responsibility of the customer unless the return is due to a defect or error on our part.

Additional Notes

Please ensure that items are returned safely to prevent damage during transit. Contact our support team if you have any questions or need assistance with the return process.

We are committed to making eco-friendly choices that reduce our environmental impact. From responsible sourcing to sustainable packaging, every product is designed with the planet in mind.

Our Sustainable Practices

• Products made with recycled or responsibly sourced materials
• Packaging designed to minimize waste and be recyclable
• Energy-efficient manufacturing processes
• Carbon footprint reduction through eco-conscious shipping
• Support for environmental programs and initiatives

How You Can Help

• Recycle packaging after use
• Choose items marked as eco-friendly or sustainably made
• Consider consolidated shipping to reduce emissions
• Share sustainable practices with your community

Here are answers to some of the most common questions about this product. If you don’t see your question, feel free to contact our support team.

1. How long will delivery take?

Delivery typically takes 3–7 business days depending on your location and the shipping method selected at checkout.

2. Can I return the item if I’m not satisfied?

Yes. Items can be returned within 30 days of receipt, provided they are in original condition and packaging. See our Return Policy for full details.

3. Is this product covered by a warranty?

Yes. The product comes with a limited manufacturer’s warranty that covers defects in materials and workmanship. Refer to our Warranty Policy for details.

4. Can I track my order?

Absolutely. Once your order has shipped, you will receive a confirmation email with tracking information to monitor its progress.

5. Who should I contact for technical support?

For setup, troubleshooting, or other technical questions, please contact our Technical Support team via email or phone. Details can be found in the Technical Support tab.