Shipping Policy

Last Updated: September 22, 2026

Thank you for shopping with Wonder Marketplace.

Wonder Marketplace is a multi-category, multi-vendor online marketplace offering products from independent sellers, suppliers, brands, distributors, and fulfillment partners. Because products may be shipped from different locations and through different carriers, shipping costs, processing times, delivery estimates, and available shipping methods may vary by product and seller.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

Orders are processed after payment has been successfully authorized and the order has been accepted for fulfillment.

Processing times vary depending on:

• Product availability;

• Seller location;

• Supplier location;

• Warehouse location;

• Product type;

• Order volume;

• Customization requirements;

• Fulfillment method; and

• Other factors applicable to the individual product.

The estimated processing time, where available, may be displayed on the product page or during checkout.

Processing time is separate from shipping transit time.

For example, if a product requires 2–4 business days to process and the selected shipping service takes 3–7 business days in transit, the total delivery period may be longer than either estimate individually.

2. Shipping Times

Delivery estimates are provided as estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery times can vary based on:

• Destination;

• Shipping method;

• Carrier;

• Seller;

• Warehouse;

• Product availability;

• Customs processing;

• Weather;

• Holidays;

• Transportation disruptions;

• Remote-area delivery requirements; and

• Other circumstances outside our reasonable control.

The delivery estimate shown at checkout or in your order confirmation should be considered the most relevant estimate for your particular order.

3. Shipping Costs

Shipping costs may vary depending on:

• Product;

• Quantity;

• Package size and weight;

• Shipping destination;

• Seller;

• Warehouse;

• Shipping method;

• Carrier; and

• Delivery requirements.

Applicable shipping charges will generally be displayed during checkout before you complete your purchase.

Some products may qualify for free shipping, promotional shipping, or other shipping offers.

Unless expressly stated otherwise, free-shipping promotions do not necessarily apply to every product, seller, destination, or shipping method.

4. Multi-Vendor Orders

Because Wonder Marketplace is a multi-vendor marketplace, products purchased in the same order may be fulfilled by different sellers or warehouses.

As a result, you may receive:

• Multiple packages;

• Separate shipments;

• Different tracking numbers;

• Different delivery dates; and

• Packages delivered by different carriers.

You may therefore receive some items from an order before other items.

A partial delivery does not necessarily mean that the remaining items are missing.

5. Shipping From Different Locations

Products may be shipped from locations within Canada, the United States, or other countries depending on the seller, supplier, inventory location, and fulfillment arrangement.

The shipping origin may vary between products.

Where relevant, additional shipping information may be provided on the product page or during checkout.

6. Shipping Methods

Available shipping methods depend on the product, seller, destination, package characteristics, and carrier.

Available methods may include:

• Standard shipping;

• Expedited shipping;

• Express shipping;

• Courier delivery;

• Freight shipping;

• Oversized-item delivery;

• Local delivery; or

• Other available transportation services.

Not every shipping method is available for every product or destination.

7. Tracking Information

Where tracking is available, tracking information may be provided after the order has been shipped.

Tracking information may take some time to become active after a shipping label has been created.

Depending on the carrier and fulfillment method, tracking information may be provided through:

• Email;

• Your Wonder Marketplace account;

• The order confirmation or shipment notification; or

• Another applicable communication method.

Wonder Marketplace is not responsible for delays in tracking information being updated by a third-party carrier.

8. Delivery Estimates

Delivery estimates are calculated using information available from sellers, suppliers, warehouses, fulfillment providers, and shipping carriers.

An estimated delivery date is not a guarantee unless specifically identified as a guaranteed delivery service.

Unforeseen events may cause delivery delays.

If a shipment is significantly delayed, customers should contact us so that we can investigate the shipment with the applicable seller or carrier.

9. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

This may include:

• Street address;

• Apartment or unit number;

• Postal code;

• City;

• Province or state;

• Country;

• Business name, where applicable; and

• Any relevant delivery instructions.

Wonder Marketplace and the applicable seller may not be responsible for delays, additional charges, failed deliveries, or returned shipments caused by incorrect or incomplete shipping information supplied by the customer.

If you notice an incorrect address after placing an order, contact customer service as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or shipment.

10. Undeliverable Packages

A package may be considered undeliverable because of:

• An incorrect address;

• An incomplete address;

• The recipient being unavailable;

• Refusal of delivery;

• Carrier restrictions;

• Customs issues;

• The recipient failing to claim the package; or

• Other delivery circumstances.

If a package is returned to the seller or fulfillment provider, additional shipping charges may apply before another delivery attempt can be made.

Refund eligibility for an undeliverable or returned package will be determined according to the applicable Return & Refund Policy and applicable law.

11. Lost Packages

If tracking indicates that a package has been lost or the package has not arrived within a reasonable period after the expected delivery date, please contact us.

We may investigate the shipment with:

• The seller;

• Supplier;

• Warehouse;

• Fulfillment provider;

• Shipping carrier; or

• Other applicable parties.

Depending on the circumstances, an appropriate resolution may include a replacement, refund, claim with the carrier, or another remedy.

12. Delivered but Not Received

If tracking indicates that a package was delivered but you cannot locate it, please:

1. Check the delivery location;

2. Check with household members or building management;

3. Check with neighbours where appropriate;

4. Review the carrier's delivery information; and

5. Contact us if the package remains missing.

We may request additional information or documentation while investigating the delivery.

For high-value products, additional delivery verification may be required.

13. Damaged Shipments

If your package arrives visibly damaged, please document the condition of the package and product as soon as reasonably possible.

Where practical, take photographs of:

• The shipping box;

• Shipping labels;

• Visible damage;

• Internal packaging; and

• The damaged product.

Contact Wonder Marketplace promptly so we can determine the appropriate next steps.

Damage claims may be subject to carrier, seller, manufacturer, and applicable legal requirements.

14. Oversized and Freight Shipments

Certain products may require specialized delivery because of their size, weight, value, or characteristics.

Examples may include:

• Furniture;

• Appliances;

• Large equipment;

• Exercise equipment;

• Mattresses;

• Large outdoor products;

• Commercial equipment; and

• Other oversized merchandise.

Oversized or freight deliveries may require:

• Appointment scheduling;

• Curbside delivery;

• Special equipment;

• Additional delivery time;

• Signature upon delivery; or

• Other delivery arrangements.

The applicable shipping conditions may be displayed on the product page or at checkout.

Unless specifically included in the selected service, freight or oversized delivery does not necessarily include installation, assembly, room-of-choice delivery, unpacking, debris removal, or removal of an existing item.

15. Signature Requirements

Some orders may require a signature upon delivery.

Signature requirements may depend on:

• Product value;

• Seller requirements;

• Carrier requirements;

• Product type;

• Shipping method; or

• Destination.

If a signature is required and no authorized person is available, the carrier may make another delivery attempt or hold the package for pickup.

16. International Shipping

Wonder Marketplace may offer shipping to selected destinations outside Canada.

International shipping availability varies by product and seller.

International customers may be responsible for:

• Customs duties;

• Import taxes;

• Brokerage charges;

• Value-added taxes;

• Customs clearance fees;

• Local delivery charges; and

• Other government or carrier charges.

These charges may not be included in the product price or shipping charge unless expressly stated.

17. Customs and Import Restrictions

Customers are responsible for complying with applicable import requirements in the destination country.

Some products may be restricted or unavailable for shipment to certain destinations.

Customs authorities may inspect packages or delay shipments.

Wonder Marketplace cannot guarantee that customs authorities will release a particular product or that an international shipment will arrive within the estimated delivery period.

18. Remote and Rural Areas

Certain remote, rural, northern, island, or otherwise difficult-to-access locations may require:

• Additional shipping charges;

• Extended delivery times;

• Specialized carriers; or

• Alternative delivery arrangements.

Where additional charges apply, we will provide information about them where reasonably possible.

19. PO Boxes and Military Addresses

Not every product or carrier supports delivery to PO boxes, military addresses, rural routes, or other specialized addresses.

Large, heavy, oversized, hazardous, or freight shipments may require a physical delivery address.

If a particular address cannot be serviced, we may contact the customer regarding available alternatives.

20. Free Shipping

When Wonder Marketplace offers free shipping, the promotion may be subject to conditions such as:

• Minimum purchase requirements;

• Eligible products;

• Eligible sellers;

• Eligible destinations;

• Standard shipping only; or

• Promotional periods.

Free shipping does not necessarily include expedited, express, freight, oversized, or special delivery services.

The terms presented during the applicable promotion or checkout will govern the offer.

21. Shipping Promotions

Shipping promotions may be limited by product, seller, destination, order value, or shipping method.

Wonder Marketplace reserves the right to correct obvious errors in promotional shipping offers.

Additional terms may apply to individual shipping promotions.

22. Delivery Delays

We understand that delays can be frustrating.

Delays may result from circumstances including:

• Severe weather;

• Natural disasters;

• Carrier disruptions;

• Transportation disruptions;

• Customs delays;

• Labour disruptions;

• High-volume periods;

• Supplier delays;

• Inventory shortages;

• Incorrect delivery information;

• Government restrictions; or

• Other circumstances outside our reasonable control.

Where appropriate, we may provide updated tracking information or other available information regarding a delayed shipment.

23. Holiday and Peak-Season Shipping

Shipping and processing times may be longer during periods of unusually high demand, including:

• Black Friday;

• Cyber Monday;

• Christmas;

• New Year's;

• Major shopping events;

• Promotional campaigns; and

• Other periods of increased order volume.

Customers should review the delivery estimate provided at checkout.

24. Order Cancellation Before Shipment

If you need to cancel an order, contact us as soon as possible.

We will attempt to accommodate cancellation requests received before the order has entered processing or shipment.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

If cancellation is unavailable, the customer may need to follow the applicable return process after delivery.

25. Split Shipments

An order may be divided into multiple shipments based on:

• Seller;

• Warehouse;

• Product availability;

• Package size;

• Shipping method;

• Destination; or

• Fulfillment requirements.

Additional tracking numbers may therefore be associated with the same order.

26. Shipping Restrictions

Certain products may have shipping restrictions based on:

• Destination;

• Product characteristics;

• Carrier requirements;

• Government regulations;

• Seller restrictions;

• Manufacturer restrictions; or

• Other applicable requirements.

A product may therefore be unavailable for shipment to certain locations even if it appears on the website.

27. Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery information;

• Being available to receive deliveries when required;

• Following carrier delivery instructions;

• Inspecting packages where appropriate;

• Reporting shipping problems promptly; and

• Providing information reasonably necessary to investigate delivery issues.

28. Seller Responsibilities

Third-party marketplace sellers are responsible for fulfilling their marketplace obligations, which may include:

• Maintaining accurate inventory information;

• Providing accurate processing times;

• Packaging products appropriately;

• Providing accurate shipping information;

• Using appropriate carriers;

• Providing tracking information where available;

• Complying with applicable shipping laws and regulations; and

• Responding appropriately to delivery issues.

Wonder Marketplace may take action against sellers that repeatedly fail to meet applicable marketplace requirements.

29. Shipping Carriers

Wonder Marketplace and marketplace sellers may use third-party shipping carriers.

Carriers operate independently and may establish their own delivery procedures, tracking systems, service limitations, and delivery requirements.

Wonder Marketplace is not responsible for carrier conduct or delays to the extent they are outside our reasonable control, subject to applicable law.

30. Shipping and Returns

Shipping charges associated with returns are governed by our Return & Refund Policy.

Depending on the reason for the return, the customer, seller, or Wonder Marketplace may be responsible for applicable return shipping costs.

Nothing in this policy limits consumer rights that cannot legally be excluded.

31. Shipping Information Changes

We may update shipping information, delivery estimates, available carriers, shipping rates, and shipping methods from time to time.

The shipping information presented at checkout generally represents the shipping options available for the particular order at that time.

32. Contact Us

If you have questions about shipping, tracking, delivery delays, damaged shipments, or other delivery issues, please contact:

Wonder Marketplace
Website: wondermarketplace.com
Customer Service: support@wondermarketplace.com
Phone: 416 717 9697
Business Address: 100 King St W Toronto ON M5X 1A9 

When contacting us about an order, please include your order number and tracking number, if available.